About
Discover CastleKare
Mission Statement
As a family owned and operated business part of our mission as a company, is to produce an error free clean work environment for your employees and visitors. To provide a healthy work environment with comprehensive janitorial services.
A clean office space that exceeds the expectations of our customers. To this end, we have developed Quality Systems second to none. Our goal is to provide 100% Satisfaction.
Quality System
CastleKare has incorporated into our program a quality control inspection system. We employ an Inspection Manager who conducts quality audits in all the facilities we service on a regular basis.
To accomplish the results we want of 0 complaints. We track and monitor customer satisfaction through the use of regularly scheduled visits to our accounts and a scoring system that we share with our customers. Many times these visits are unannounced to our employees both during their working hours and also while they are not present. Our customers may or may not accompany us on our inspection visits depending on their time and schedules. All of our customers receive a report of our inspection findings. Soon, our plans include software that will allow for a customer portal in which our customers may contact us for updates and to view their inspection reports.
The Key is to Provide Consistency by Providing Accountability
Standardized Inspection Fast, Accurate Input
Deficiency (Understanding Expectations)
Complaint Tracking
Identification of Project Work
Spot Trends, Identify Issues
Message From The President
Mike Castillo, President / Owner
By contracting with CastleKare, you can be assured that attention to detail and consistent performance will prevail. Eliminating the time spent by your staff managing the Cleaning and Janitorial process will be a worthwhile benefit to the organization as that time can be better spent by the Property Manager. This is a task we take on. Providing the management of consumable goods can be easily handled by CastleKare as well. Our purchasing power gives us preferred pricing on those goods which can be ordered, inventoried and warehoused by us. We have built an infrastructure that is dependable and proven, allowing you the ability to focus on your core responsibilities while we handle all of your facility cleaning needs 24/7.
As the owner of CastleKare I personally guarantee any job we do for you and that you will be 100% satisfied with our results, is my promise!
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